Data privacy

Hof Ida

Managing director: Susanne Vink

Oberbach 40 A-6653 Bach - Tirol / Austria

Tel.: +43 (0) 699/ 1053 40 70

E-Mail: susanne@hofida.at www.hofida.at

Responsible for content: Hof Ida VAT number: ATU76104001

 

Fundamentals

This privacy policy applies to all persons who use the services of Hof Ida's. We hereby inform you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to comply strictly with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis. Hof Ida is responsible for data processing. By using our services and giving your consent within the meaning of this declaration, you confirm that you are at least 14 years of age and are able to give valid consent, or that you already have the effective consent of your legal guardian or trustee.

 

Information pursuant to Article 13 of the GDPR

Your personal data, in particular

• Your master data (surname, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,

• the data in travel documents (passport number, passport details, date of birth, issuing authority, validity period, nationality) and identity documents (identity card, driving licence, etc., including issuing authority and validity period),

• data on payment methods and in connection with payments, in particular with EC cards, credit cards and bank cards,

• the length of stay you have requested and destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you provide to us, and

• special categories of data such as health data and data on special needs and marriage/partnership.

are required for our services. This also includes bookings for tour guides, catering, rental vehicles, transfers, taxis, registration processing, events, tours, accreditations, vouchers including customer accounts, billing and verification (B2B, B2C, FIT), ticket bookings and guest cards. This data is therefore stored and processed by us for these purposes and, where necessary, transferred to third parties with whom we collaborate in order to provide the most effective and best possible service for our customers. The legal basis for these data processing procedures is

• the fulfilment of our pre-contractual and contractual obligations towards you,

• consents obtained from you,

• statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contract law, reporting, legal disputes) as well as § 96 TKG (German Telecommunications Act) and

• our legitimate interests (e.g. improving our customer service, including in the area of direct marketing, or protecting our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given, and the statutory retention requirements and legal obligations applicable to us. We would like to emphasise that, in the case of regular cooperation, we strive to provide the best possible customer service by familiarising ourselves with the customer requirements you have already communicated to us so that we can satisfy you on an ongoing and permanent basis.

 

Our websites

When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the user's IP address, data about the accessing computer, in particular the browser and operating system, as well as the amount of data transferred and notification of successful access. We use this access data for internal statistical purposes, to ensure the security of our website and to optimise its content. If we suspect illegal activity, the access data will be evaluated for evidence preservation purposes. By entering your personal data in one of our contact forms, you consent to the transfer, storage and processing of this data by us for the duration of the processing of this specific enquiry. This applies in particular to your enquiries via contact form, chat and emails that you send to us. We require this data to process your enquiry and, in such cases, we also store your IP address for the purpose of preserving evidence. The data is stored for as long as is necessary to handle any additional or subsequent questions you or we may have. The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds, and Section 96 of the German Telecommunications Act (TKG).

 

Transfer to third parties / Obligations of processors

We may use your personal data under certain circumstances.

• within the Group, taking into account the permissible purposes of use,

• to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who must be involved in order to provide the services you have requested, all of whom have undertaken to comply with the applicable data protection standards,

If compliance with European data protection standards is not possible – for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case – we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at susanne@hofida.at or on +43 (0) 699/ 1053 40 70.

 

Cookies and tracking services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised when you next visit our website and contribute significantly to speeding up loading processes and making the use of our services more convenient for you. The information recognised and stored by cookies serves to recognise you, but also to analyse your user behaviour. It is stored on the server of the respective provider, who has committed itself to us as a processor to comply with the applicable data protection standards. After you have visited our website, cookies remain stored on your device unless you refuse them from the outset or actively delete them. Actively disabling cookies may impair the functionality of our websites for you. You can also prevent cookies from being stored by adjusting your browser software settings accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website. You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) from being forwarded to Google and processed by Google by downloading and installing the browser plug-in available on the google.com website. However, the plug-in is only available for certain browser programmes. We also use third-party content on our website to make our website as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds and YouTube. For technical reasons, these third-party providers receive your IP address. We have no influence on the use of this data by third-party providers. In this regard, we refer you to the privacy policies of the respective providers.

 

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Analytics uses cookies. The information generated by the cookie about your user behaviour is usually transferred to a Google server in the USA and stored there. Your IP address is truncated within the European Union beforehand and thus anonymised or at least pseudonymised. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available at the following two links:

• http://www.google.com/analytics/terms/de.html and
• https://www.google.de/intl/de/policies/

We use Facebook social plug-ins from the social network Facebook, operated by Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who visits our website. If the visitor is also registered and logged in to Facebook as a user, additional information is stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer to Facebook's privacy policy, in particular the information available at the following link:

• https://www.facebook.com/help/568137493302217.

There you will also find information on how to block Facebook social plug-ins in your browser.

 

Contact

You may request information about your personal data stored by us at any time free of charge. As the data subject, you also have the right to revoke, access, delete, correct, restrict and transfer your personal data, provided that we are not subject to any legal obligation to retain such data. Consequences of revocation: We will no longer be able to make any bookings, reservations, offers, etc. for you. For more information about your rights as a data subject, please contact us at susanne@hofida.at or on +43 (0) 699/ 1053 40 70. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority responsible for complaints.

 

Other

We have implemented organisational and technical protective measures, which we continuously evaluate and adapt as necessary, to protect your personal data stored and processed by us. We reserve the right to change this privacy policy at any time and adapt it to new developments. The new version shall apply from the time it is made available on our website. The current version of the privacy policy is available at any time at de

 

Cookies and other technologies:

By using our website, you accept the use of cookies. No personal data is stored or passed on with the cookies. The website uses so-called cookies in several places. This data is used to create usage profiles under a pseudonym. Cookies are small text files that are stored locally in the cache of the website visitor's internet browser. Cookies enable the web browser to be recognised. Of course, you can also view our website without cookies. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by selecting ‘do not accept cookies’ in your browser settings. Please refer to your browser manufacturer's instructions for details on how this works. You can delete cookies that have already been set on your computer at any time. However, if you do not accept cookies, this may lead to functional restrictions of our offers. Cookies do not cause any damage to your computer and do not contain viruses.

 

Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: tools.google.com/dlpage/gaoptout.